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Quality of service experience
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71	Media Release Serco wins customer service awards 19 May 2014 Ten individual short-listed nominations and three “podium” finishes were the highlights of a strong showing by Serco at the CCMA (Call Centre Management As Add to Reading List Source URL: www.serco.com Language: English - Date: 2015-03-12 15:13:27 Customer experience Customer relationship management Customer service Quality Service Call centre Marketing Business Customer experience management
72	SOFTWARE – PRACTICE AND EXPERIENCE Softw. Pract. Exper. 2012; 42:501–518 Published online 27 July 2011 in Wiley Online Library (wileyonlinelibrary.com). DOI: spe.1104 A dependency-aware ontology-based approac Add to Reading List Source URL: www.cloudbus.org Language: English - Date: 2012-03-07 03:36:22 Web services Management Cloud computing Contract law Information technology management Service-level agreement WSMO Quality of service Service level objective Computing Outsourcing Software
73	Quality of Service, Monitoring and Compliance Training Workshop Add to Reading List Source URL: www.afralti.org Language: English - Date: 2015-03-31 07:56:44 Network performance Streaming Telecommunications engineering Electronics Mobile technology Quality of service Quality of experience Public land mobile network Public switched telephone network Technology Teletraffic Electronic engineering
74	Outlook Point of View January 2008, No. 1 Customer Relationship Management Add to Reading List Source URL: www.highperformancedelivered.biz Language: English - Date: 2010-07-21 04:54:20 Consumer behaviour Electronic commerce Industrial engineering Service quality Customer satisfaction Customer experience Customer relationship management Customer service Service Marketing Business Customer experience management
75	8th European Academy Of Design Conference - 1st, 2nd & 3rd April 2009, The Robert Gordon University, Aberdeen, Scotland INSIGHTS FROM SERVICE DESIGN PRACTICE Lucy Kimbell Saïd Business School, University of Oxford ABST Add to Reading List Source URL: www.lucykimbell.com Language: English - Date: 2009-03-11 13:18:58 Structure Service design The Semantic Turn Service innovation Experience design Service system Service science management and engineering Service quality Touchpoint Design Business Marketing
76	11923_CSSP_CS_LitRev_FNL.indd Add to Reading List Source URL: www.cssp.org Language: English - Date: 2010-10-29 18:13:15 Consumer behaviour Customer satisfaction Service quality Customer service Customer experience Customer Loyalty business model Voice of the customer Customer retention Marketing Business Customer experience management
77	Cascading Impact of Lag on User Experience in Cooperative Multiplayer Games Eben Howard†, Clint Cooper†, Mike P. Wittie†, Stephen Swinford, Qing Yang† Department of Computer Science†, Department of Sociology a Add to Reading List Source URL: www.cs.montana.edu Language: English* - Date: 2014-10-27 15:50:49 Marketing Quality of experience Video game culture Electronics Gaming Competitive video gaming Lag Quality of service Multiplayer video game Social software Video game genres Computing
78	SIMULATING THE IMPACT OF QOE ON PER-‐SERVICE GROUP Add to Reading List Source URL: www.arrisi.com Language: English - Date: 2014-10-29 09:31:37 Digital cable Marketing Quality of experience DOCSIS Voice over IP Bandwidth Electromagnetism Electronics Electronic engineering Broadband
79	MINISTRY OF WORKS, TRANSPORT & PUBLIC UTILITIES Customer Service Policy & Standards MWTPU Add to Reading List Source URL: www.moit.gov.fj Language: English - Date: 2014-05-21 18:01:14 Customer service Customer Service quality ECRM Marketing Business Customer experience management
80	Grampians Integrated Cancer Service (GICS) General Practitioners Reference Group for the Grampians Region Purpose Background Quality primary care is a vital aspect of the cancer patient experience and contributes to surv Add to Reading List Source URL: www.grampiansml.com.au Language: English - Date: 2013-04-09 23:53:42 Medicine Healthcare in Canada Rural City of Horsham Global Industry Classification Standard General practitioner Medicare Government Wimmera Health Publicly funded health care

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